Refunds & Cancellations

Bookings are pay-on-collection: you pay our phlebotomist by cash or UPI when your sample is collected. If you cancel before that, there is nothing to refund.

You can cancel or move your slot free of charge any time before our phlebotomist sets out for your visit. Call us on +91 96388 38894 or message us on WhatsApp with your booking code.

If we miss your slot, or a collected sample can't be processed (for example, it was damaged in transit or was insufficient), we will re-collect at no cost. If you would rather not have a re-collection for a sample you have already paid for, we refund the amount paid for the affected tests by UPI or bank transfer within 7 working days of approving the request.

Once a test has been processed and its report released, it is considered fulfilled and is not refundable.

Reach us on +91 96388 38894, on WhatsApp, or at contact@soruslabs.com with your booking code and the mobile number you booked with.